Both businesses, organizations, and individual home users turn to us for their hard drive recovery needs knowing that for when the data matters to them we are the capable professionals that can deliver.
Both businesses, organizations, and individual home users turn to us for their video security surveillance needs knowing that for when security matters to them we are the capable professionals that can deliver.
Both businesses, organizations, and individual home users turn to us for their business VoIP System needs knowing that for when business communication matters to them we are the capable professionals that can deliver.
If you or your employees are unable to work, you lose money. We understand the importance and value of reliable technology. For businesses that may not have enough desktop / laptop-related problems to justify the cost of a full-time technician, but too many for a busy LAN or system administrator to handle. Our onsite and remote support solutions is a viable cost-effective solution.
What is the cost of down time, attrition and lost revenue due to employees whose computers are not working? Our support plans will pay for themselves.
Our remote assistance technology works on computers behind most corporate firewall's. There is no need to reconfigure it. As long as the firewall allows outgoing connections from the computers on your network, it will connect to our technician's computer.
End-users having computer trouble might contact us directly or ticket information could be routed to us through your support contact. We would then contact the end-user and start a remote support session.
For projects, computers could be worked on in groups after your business hours for installing patches, updating software, configuration changes, ad ware/spy ware removal, optimizations, tune-ups, etc. Each of our technicians has the ability to work on multiple remote computers at the same time.
Please contact us, as there are many considerations to discuss in order to make your support experience as efficient as possible.
Discounted rates starting at 100 computers.
Helpdesk Service
When computers are down, so are your profits. Reactive Care is a break fix agreement. Your computer breaks, we fix it. The majority of the things that can go wrong with it are software issues, which can be fixed remotely. Hard drive failure, video cards, ram, power supplies can not be fixed remotely. We will provide discounted on-site and pickup - delivery rates for our Reactive Care clients within our service area.
We can help with:
Slow Network or System Performance
Slow Computer
Operating System Boot Failure
Internet Connectivity Issues
Hardware Conflicts
System Refusal to shut down
Memory Problems
Software Conflicts
Network Printer Problems
Other Printer Problems
Illegal Operations Errors
Blue Screen of Death
Hardware Failures
Data Recovery
Data Backup Glitches
Windows Freeze Ups
Annoying Pop-ups
Browser Hijacks
Viruses
Spy ware
Errors
Program Installations
eMail Problems
Updates/Patches
Small Wired/Wireless Networks
Office Applications
And More!
Helpdesk Service:
Reactive Care is a remote break fix agreement. Your computer breaks, we fix it. The majority of the things that can go wrong with it are software issues, which can be fixed remotely. Hard drive failure, video cards, ram, power supplies can not be fixed remotely. This is not a complete list, but it should give you an idea of what we can do for you. We will provide discounted on-site and pickup - delivery rates for our Reactive Care clients within our service area.
Why wait for something to break? We provide preventative maintenance and rapid problem resolution. With your permission, we can even work on your computer in the back ground while you're working without impacting your productivity!
We can quickly spot potential issues of critical computer data, such as CPU and memory load, disk space, registry keys and DLLs in use, open TCP/IP ports, installed applications and open files. We will alert you and fix the problems before they cause down time in most cases.
We can continuously monitor:
Mission Critical Services
Mail servers
Web servers
Database servers
File servers
Domain controllers
Inventory: hardware and software for specific and/or optimal configurations
Software programs for current patches and upgrades.
Anti-Virus and Spyware programs to ensure they are up to date and working.
We will fix your computers right over the
Internet!
Our remote desktop sharing application allows a qualified experienced technician to safely and securely connect to your computer and repair it as if the technician were sitting at your PC -
no matter where your computer is connected to the
Internet.
Our remote desktop sharing application is State-of-the-Art Security enabled:
End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation
Multi-level, permission-based access
Auto-revocation of access rights when session is terminated
MD5 Hash for enhanced security and traceability with file transfers
Hosted at our leading, carrier-grade data center with restricted, secured access, redundant power, dual HVAC, fire detection systems, and 24 x 7 network monitoring
Have your very own computer technician! Request the same tech every time you need computer help.
Convenient
There's no need for you to lug your computer to a shop and leave it there for weeks. Have your computer fixed today!
Affordable
You will find our rates to be the best anywhere. No hidden costs or per minute charges that can add up fast. We want our service to be affordable for everyone.
Miami
Beach Online Support Plan Special Offer!* (888.267.3850)
Sign up now for a 6 MONTH, 1 YEAR, or BUSINESS Support Plan and Get an Extra 1 Month Support FREE!
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Our remote desktop sharing application allows a qualified experienced technician to safely and securely connect to your computer and repair it as if the technician were sitting at your PC -
no matter where your computer is connected to the
Internet. 
